Introduction to Production Management: Production systems. Management of production systems. Production planning. Historical Development of production and operations management.-- Goods and Services: Definitions, analysis and discrimination. Modern targets, trends and perspectives. The strategic planning concept. Strategies of production and service supply systems. The challenge of competition. Productivity. Product Design: Design levels and the design process. Product life-cycle. Learning curve. Design and technology. Capacity Planning: The problem of capacity. Capacity planning process. Waiting line (queuing) systems. Management and optimization of waiting line (queuing) systems. Facility design: Job Design & Work Measurement. Facility location. Facility layout planning. Maintenance and Quality Control. Reliability of technical systems. Preventive maintenance. Quality control. Sampling methods. Inventory Management: Inventory systems models. Uncertainty in inventory systems. Cost elements. Supply chain management. Kanban / Just in Time (JIT) systems. Production and material planning. Master production schedule (MPS). Capacity requirements planning (CRP). Material requirements planning (MRP). MRPII systems. ERP systems. Production and Operations Scheduling: Definitions. Objectives. Dispatching rules and techniques. n-job in m-machine problems. Flow-Shop scheduling. Job-Shop scheduling. Service delivery scheduling.